Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

• Item must be returned within 30 days from the day you've received your order, transit times are not included within this time.
• In order to be eligible for a full refund all items must be returned in unused condition and all parts and instructions must be present and within their original packaging.
• Faulty or damaged items are fully inspected and, where applicable we will offer replacement parts or issue brand-new items. As mentioned above they must be returned in unused condition.
• Refunds are processed against your original payment method and will be processed upon receiving your return.
• Fabric items must be unworn, & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you.
• We cannot provide refunds for any used hygiene items such as potties or changing mats. - No exceptions.
• Items covered in animal/human hair will not be accepted.
• All items undergo a thorough inspection before any action is taken.
• Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet.
• Orders placed separately (unique reference numbers), must be returned separately. Combining orders being returned in one package will significantly slow down refund processing speed.
• We will aim to action refunds within 7 working days. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 5 working days to clear into your account.

In order to ensure the above criteria have been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Sale and clearance items
Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.

Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to Venture UK, Unit 9 Washington Centre, Halesowen Road, Dudley, DY2 9RE. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 20% restocking fee.

Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to hello@ventureuk.com

This document was last updated on February 10, 2021